About Us

Leading choice for New Zealand Aged Care services

Gillian Robinson (RN, BN, Director)

Author of the book “Excellence in residential care: a guide for managers and nurses”, Registered Nurse and Lead Auditor, Gillian has over 25 years experience as a health professional, manager in a number of industries, Certified Coach, quality systems developer and business owner.

Guest speaker at nursing conferences in Christchurch and Auckland including at the NZ Nurses Organisation national conference in November 2014 where Gillian presented 3 different sessions.

Well placed to support you on your journey, Gillian enjoys coaching her client in achieving Compliance to contractual and legislated external requirements.

Gillian has developed a solid reputation in the residential care setting specializing in quality systems development (including health and safety systems), operational management, legislative and contractual compliance, human resources, personnel coaching, service review, restructures and audit.


An interview with Gillian



  • Bachelor of Nursing – Registered Nurse
  • Certified Coach (XL Results Foundation)
  • Lead Auditor
  • Certificate in Quality Systems Auditing Principles
  • Certificate in Quality Assurance
  • Certificate in Practice Nursing in Laboratory Medicine
  • Partial Bachelor of Business Studies
  • Multiple nursing, management courses and seminars
  • Multiple studies in Neuro-linguistic Linguistic Programming (NLP)



New Zealand Aged Care Association

Health Informatics New Zealand

Clinical Informatics Leadership Network

New Zealand Retirement Villages Association

New Zealand Nursing Organisation Gerontology special interest group

Technical Communicators Association of New Zealand Inc.


Recent Clients

Clients range from groups of healthcare providers to individual providers in a cross section of workplace settings. Recent clients include but are not limited to

  • Residential Care Providers throughout New Zealand (Rest Home, Hospital, Retirement Villages and Dementia care services)
  • Community Based Providers (Homehelp and Community support organisations)
  • District Health Boards contracted services – Canterbury, Southern, Nelson / Marlborough, Westland, Waitemata and Northland
  • Crown Law Office – investigative reviews
  • Registered and Enrolled Nurses (groups and individuals)
  • Coaching clients for enrichment in personal and professional context

We look forward to helping take you to the next level!

Rachael Heart – Executive Assistant

Rachael came to work with HCSL in 2013 from a background in Administration, and Office support in positions where attention to detail was the main priority. These included the Vehicle Insurance industry, the Inland Revenue Department and the Real Estate Industry.


Rachael quickly embraced learning about the ongoing changing aspects of compliance and quality systems needed to support our clients audit requirements.
With a liking for systems and structure, patience and having a sense of humour, Rachael is often the person who will respond to any queries from clients in relation to the use of the HCSL software.
Rachael has evolved along with the HCSL services and software and is an integral part of supporting aged care and retirement village clients meeting compliance.