I operate a medical practice that specializes in aged-care facilities in Auckland. In the last two years most have adopted a system for keeping medical file notes electronically. There are a number of systems on the market and I have experience of four. None appear to have consulted end users when developing their functions. All of them have problems, which hopefully will be ironed out over time.
HCSL is one them. It has its issues, like the others. The vital medical problem list is buried within the system and clunky when you find it. Some of its navigation is not intuitive. However, compared to the others it has a clean and uncluttered feel.
The tab buttons and the boxes for inserting text are large and easy to use. The ability to find previous medical file notes within all the nursing and caregiver entries (a vital consideration) is ahead of the pack. It is also smooth as silk to access from an offsite computer.
The team behind it are much easier to access, and more responsive to feedback, than anyone else. From what I know, HCSL is the system I would use if I was running an aged-care facility.
Dr Roderick Mulgan. FRNZCGP.