Gillian came on site in June 2002 in a Temporary Manager role to support the owner of the facility with change that was needed. She was able to install facility specific policy and procedures manuals to meet Ministry of Health audit requirements. When Certification was required her support ensured we were the first facility to be Certified against the newly legislated Standards on the West Coast. I took over as Facility Manager in 2005 and have been grateful to have had Gillian continuing to upgrade the policies on an annual basis ever since.
She’s also provided training as we’ve required it and is a very good presenter. She always attracts high attendance as Gillian has a high level of knowledge in Aged Care. It’s reassuring to know that she’s there when I need her and can contact her at any time with any query. I would recommend their services relating to education or improving audit outcomes including addressing those difficult issues that come up from time to time.
National Aged Care Excellence Award 2008 Staff Training and Development Winner
2009 Built and Grown Environment Winner; 2010 Innovative Care Finalist.
I have known Gill professionally for 5 years and have always found her to be extremely professional in everything she does. She demands high standards from herself and is able to ‘bring the best out in people’. Gill is highly focused and motivated and is able to motivate others well. Gill knows the industry inside out and is not afraid to roll up her sleeves and lend a hand if needed. She is able to communicate and share her knowledge well on many differentlevels and is well respected.
I would recommend contracting her services to any provider; we have never had any concernswith audits regarding our policy and procedure manuals; which Gill updates regularly andspecifically for our resident group. Her policy and procedure manuals are easy to follow andunderstand. She is always available to provide further training if needed on a range of subjectsrelating to the industry.
Gill is easy to get hold of and will always return calls or just pop in – it is reassuring to know there is someone like Gill available to providers/facilities for ongoing support and I mostcertainly recommend that you give her a call.
Gill has a true PASSION for the Aged Care industry.
Having been in the industry running my own Rest Home for 18 years now, I feel it’s important to have someone of Gillian’s caliber to advice and be a backup for us in keeping on track with the latest aged care information. I know what’s going on in the industry but there are so many changes and we don’t have the time to write the policies and procedures. I had huge stress trying to write them and employed an Registered Nurse to do this however I quickly discovered it was a specialty job and the average Registered Nurse hasn’t the skill or desire often to do the quality related work. Contracting Gillian 8 years ago took that stress away and with her continued support we now look forward to audits knowing we have everything on track.
I bought a national policy and procedure package from an alternative supplier however I still had customise it to our facility and that was taking so much of my time it didn’t help much. It was a huge relief when we contracted Gillian and didn’t have to do any of that customization because she takes care of that.
Professionally Gillian is excellent and I know that if we’re not meeting the mark, she would raise that in a very professional way and advice on how to address gaps. She’s also helped us out with our staff training and the staff really enjoy her sessions. I attend them as well because I know I’ll always learn something new from Gillian!
I know I can ring her anytime and that gives me peace of mind. I would advise any provider to contract her services.
I first met Gillian at a team motivation session with work colleagues. How my life has changed in that short time! Gillian has helped me become aware of the importance of positive self-talk, get off an addictive prescribed medicine, find ways of facing fears which allowed me to ‘do it anyway’ and most importantly helped me achieve growth in personal relationships that I could never have dreamed of.
I sometimes look in the mirror and wonder who this amazing woman is looking back at me. The changes are more than skin deep. I physically feel taller, no longer burdened with self-doubt and other anxieties. My life has tangible purpose and energy.