Research indicates that 80% of clients transferring their business (and money) to another service provider leave without ever saying a word. Independent consumer surveys gain feedback in a pro-active way that empowers clients and increases client retention.
We conduct surveys on your behalf to gain stakeholder feedback on their perception of your service. Their responses are analysed and a documented report is completed which identifies areas of perceived excellence in service provision and identifies opportunities for improvement where these have been identified.
Gaining stakeholder (i.e.; family/whanau) feedback is a health sector audit requirement and you need to be seen to be utilising the information gained which is what we support you to achieve. Use our time rather than your own!
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