|We asked a random group of clients for their responses in relation to using HCSL Aged Care Cloud based software.
What do you like best about the HCSL software and your current use of it? Below is their responses:
Topics included: Quality & Risk Management, Clinical Leadership, Clinical Documentation, EPoA, ARRC, Communication and Difficult Conversations
The topics you presented were most relevant to our Registered Nurse role within the aged care sector, and between us both provided new learning opportunities, as well as refreshing the current knowledge we already held.
You addressed each session in a professional and engaging manner that held our attention, complemented by comprehensive written material as well as PowerPoint presentations, along with plenty of opportunity for questions and comments from the floor.
Gillian you are one of very few speakers that is able to hold my attention for more than one session let alone a whole study day, a perfect balance between speech and conversational styles!
We were also most impressed by the quality of the complementary gift bag that was given to each attendee containing not only goodies to help us through the day, but with something to take back to the workplace, I acknowledge both Cubro and Ebos for their support with this.
The venue was great with easy access and good parking, and it was clean and refreshing providing plenty of comfort and personal space for those attending. I will be recommending my associates to make a note in their diary for next time. Thank you Gillian
Bloomfield Court Retirement Home – Canterbury
Audits in the aged residential care sector in New Zealand are assessed against their ability to comply with a raft of legislation, standards and contractual requirements.
Below are common findings which continue to be reported on during audits:
Gaps in meeting full compliance
· Complaints management processes not completed as per requirements. Eg; not being logged on the complaints register, time-frames not being met, lack of evidence of resolution.
· Not completing internal audits
· Not evidencing completion of regular meetings
· Corrective action plans not being developed or completed
· Lack evidence of investigation
· Lack evidence of family notifications of adverse events
· Lack evidence of reference checks at time of employing new staff
· Lack of 1st Aid certified staff member on each duty in each work area – this must consider the size, and layout of your building.
· No signed employment agreement or job description
· Lack evidence of timely completion of orientation
· Annual appraisals not completed for all staff
· Lack of timely clinical assessment
· Lack of assessment and care-planning related to behaviours of concern (challenging behaviours)
· Lack of evidence in progress notes of Registered Nurse input
· Lack of evidence in progress notes of interventions from long term care plan
· Lack of evidence of family / residents input
· Lack of evidence of outcomes from clinical assessments (including InterRai) being used to inform the care plan
· Transcribing of medications in care plans
· Doctor’s instructions in medical notes not followed / implemented
· Wound assessment chart not updated as per wound care plan
· Neurological observations not completed following falls where there was a possibility of the resident having sustained a head injury
· GP reviews not recorded at time-frames determined in ARRC
· Lack of evidence of RN acting on caregivers reporting of adverse health symptoms in progress notes.
Safe and Appropriate Environment
· Lack of evidence of medical calibration of equipment
· Hoists not checked and verified as fit for use.
· Surfaces unable to be cleaned adequately
· Non labelled or decanted chemicals
· Lack of evidence of hot water temperatures not exceeding 45 degrees
|Restraint minimisation and safe practice – 2.0||
· No evidence of enabler monitoring
· Lack of evidence of incomplete restraint register.
|Infection prevention and control
· Infection control nurse in care facilities who have not completed training in infection prevention and control and therefore cannot demonstrate relevant knowledge on which to base practice and monitor staff performance.
· Not all infections are noted on the infection register. Your policy and procedure should include the internationally recognised definitions for infections on which to base your monitoring. For those of you using the HCSL policies and procedures, these definitions are noted within the Anti- microbial Policy – document code IC1.
Ensure your internal audits review the above common errors to verify you are providing safe and appropriate services in all aspects of your service.
For more assistance with this contact us.
This New Zealand designed web based (on-line / in-the-cloud) Bench-marking and quality management system from Healthcare Compliance Solutions Ltd allows you to:
- Bench-mark in real-time – specific to resident type, event type, date and time of day.
- Have automated default reports to save you time analysing your data trends and patterns
- Drill down into your data easily to identify opportunities for continuous improvement
- Complete your internal audits online and have the corrective actions auto-populate into a corrective action log
- Log and manage adverse events
- Bench-marking of adverse events against other aged care providers
- Support evidencing an active Health & Safety programme is in place
- Log and manage infections
- Bench-marking of infections against other aged care providers
- Log and manage your complaints with time-frame, investigation and response prompts
- Dashboard view options for level of care and any chosen 3 monthly time-frame review
- Dashboard view option of adverse events or infections
- Logs (event registers) appear with individual events in one colour when open and change to another colour when the event is closed. This allows you to see quickly the status of events.
- Use in conjunction with your current policies / procedures or update to the HCSL site specific created policies and procedures.
Your organisation policies and procedures and related documents (if created by HCSL) are also accessible to the lower left of the screen for remote anytime, anywhere access. The search option on the policies and procedures in addition to precise indexing and coding of documents makes it very quick and easy to locate information for staff to reference.
This is what Rhonda Sherriff, NZACA Clinical Advisor says about using the HCSL QA system:
“I am very happy to endorse your system as the information is invaluable for CNMs to analyse the data/information and make informed decisions on best practice and innovation to decrease hazards, improve outcomes, and mitigating factors for resident welfare. I’m pleased you are delving into the data to the level you are, as it’s time saving for sites in many respects, and so easy to dice and slice the information to get the trends. CNM’s used to spend hours just writing up the collective information before the analysis, so hugely time saving”
To view a brief video explanation of the system click here.
To find out more contact us here.