Testimonial – Holly Lea

We have been working with Gillian and Healthcare Compliance Solutions Ltd (HCSL) for more than 4 years.

Compassion, quality of care services and their drive for excellence inspired by the quest for  excellence in care put Gillian and her  team at HCSL in a league of Its own.

In the ever evolving science of aged care,  HCSL systems and aged care software program has proven itself not only as a world class quality health system but also demonstrates that it’s  person centred  and current  best practice. It  is designed and developed based on scientific evidence to ensure the delivery of best quality of care and  supporting  best quality of life to all our clients.

The inclusive, consultative and the facility specific approach of Gillian and her team is absolutely outstanding with constant follow up on changes. These include new improved plans to ensure the best quality of care, practices and  bench-marking incorporating the latest best practices, outcome based, with the main focus on quality of care and safety for our residents and staff at all times.

Using HCSL and all the quality services it provides ensures we are up to date with the latest policies and procedures relevant to the current care practices. It also gives us peace of mind that we are audit ready at any given time.

Based on these systems, our residents are cared for in the best possible way resulting in the high demand for our care services and Holly Lea being a highly sought after facility.

For peace of mind and knowing you are dealing with the best quality system in Healthcare we cannot recommend HCSL highly enough.

 

Juliane Brand (RN, MPH)

General Manager

Holly Lea Village

Quality Systems Development / Support

Bogged down in paperwork? Wasting your time re-inventing the wheel, creating documents to meet audit requirements? 

  • Are you spending unnecessary time on researching, developing and reviewing policies and procedures?
  • You don’t need to do this any longer!
  • You can now get back to doing what you enjoy!

Healthcare Compliance Solutions Limited (HCSL) supports you in achieving Certification and contractual audit outcomes through provision of a completely integrated tried and tested quality system. This system consists of a set of policy and procedure manuals accompanied by the relevant clinical practice forms. Everything you need in customised ready to use hard-copy manuals AND accessible in-the-cloud   To view a brief video demo of the system click here.

This documented Quality System has been developed and continuously refined by us over the past 15 years taking into consideration all legislation and contractual requirements for Aged Residential Care setting.

Our Quality System package which continues to pass numerous audits in multiple facilities nationally for both Certification and District Health Board contract (ARRC) audit purposes consists of:

  • Policy and procedure manuals to guide meeting compliance requirements
  • Fully indexed and cross referenced
  • Incorporates the requirements of the Health & Safety at Work; and Food Safety Act legislation
  • System accompanied by coaching and mentoring services
  • Flexibility to enable modification to meet the specific requirements of your facility.
  • User friendly format
  • Written in practical common sense terminology

Service contracts ensure ongoing updates are provided as regulatory requirements change.  A number of our clients have achieved Four Years Certification.

Policy and Procedure manuals are grouped as:

  • Human Resources
  • Organisation Management (includes quality  and risk)
  • Entry (admission) and Consumer Rights
  • Safe and Appropriate Environment (Health and Safety; and Infection Prevention and Control)
  • Services delivery (care services)
  • Food Services
  • Village (RVA related policies and procedures for those with Village facilities)

During service provision HCSL work alongside you to ensure that your system is adapted to your specific needs and provides guidance for consistent service which in turn retains happy clients for your facility. Where clinical practices are identified as not complying with current accepted best practice, you will receive mentoring and support in the change management process to achieve improvements.

Don’t waste any more of your precious time – make contact today to gain access to a System that will support you in achieving Certification, and can be maintained on your behalf!

For more information on our national NZ designed bench-marking and online quality and risk programmes, read more here or contact us

Contact us now for more information.

Tracey Dimmock-Rump – Owner / Manager

Amberley Resthome and Retirement Studios

“I was referred to Gillian Robinson (HSCL) through a colleague as I knew I needed expertise help when starting out in the aged care industry. Little did I know I would get the best!
Working alongside someone as passionate as Gillian is a privilege which reflects the level of commitment she makes to you as a client. From the phone calls and emails, to the training sessions, to the continuous improvement guidance and depth of knowledge that is implemented in our system. I can’t thank Gillian enough for her support and have no hesitation in recommending her services to anybody in the healthcare sector.

She knows this industry inside and out and has played a pivotal role in our success as an organisation”.

 

Tracey Dimmock-Rump – Owner / Manager