Gillian understands the need of those in the aged care boardroom and the resident bedroom!  Founder of HCSL, software designer, author of the book “Excellence in Residential Care: a guide for managers and nurses”, Registered Nurse and Lead Auditor, Gillian has also been a member of the NZ Aged Care Association ‘Nursing Leadership Group’ for over 2 years.  

With over 30 years experience as a health professional, Gillian has developed a solid reputation in the residential care as the ‘go to’ person for understanding and meeting compliance requirements.  She is well placed to support you on your journey in aged care compliance.

Gillian likes to balance work life by enjoying time reading, travelling and large-scale gardening.

Just a little bit about myself; As well as being an enthusiastic camper & swimmer (whenever I can) I have spent the last 20 years’ being a relationship manager to the public & private sectors, in various types of software, hardware & technology fields, always aiming to deliver a fit for purpose solution to those clients I manage.

My role within HCSL is to share our knowledge and experience with others, with the aim to put in place a solution to drastically improve their policy and procedures to align with the Ngā Paerewa Health and Disability Services Standard, Certification audits and regulatory compliance needs plus much more. 

I look forward to meeting you!

Hi, I’m Caroline, the Accounts and Customer Support person at HCSL.
Having worked as an Administrator at a Rest Home and Hospital for the last 10 years, I have gained a wealth of knowledge in the Aged Care Industry while providing a warm and welcoming Reception for visitors.

I have lived in Christchurch for the past 25 years, so you could say that I consider myself a mainlander.I love to go travelling overseas with my husband Rob whenever we get the chance, as well as visiting the many wonderful sights around New Zealand.

Catherine’s role as Quality Systems Administrator at HCSL includes a variety of tasks.  These include the supply of customised policy and procedure documents, onboarding new clients and supporting the wider business as new system features are released.

This role combines Catherine’s keen interest in aged care and ensuring residents have a great experience, and a background in the public sector involving working with systems, processes and quality management practices.

Catherine enjoys hiking and the outdoors, along with gardening and home-baking.