Gillian was the facilitator at a meeting I attended yesterday on policies and procedures, at an aged care facility where I am employed, and has recently changed ownership.
She was such an excellent presenter and held our attention for the entire time. The material she spoke about was all very relevant to us all, and she made it so easy to understand, not only, what it all meant, but the reasons why it was being done. She spoke on our level, which made me feel very comfortable in her presence. Not everyone accepts change easily, but the more she spoke, the more she made us really feel that we were all a team, working together, and all “on the same page”. I have been to many many courses, lectures, meetings etc of this type over the years, with many different companies and this is the first time that I have come away feeling so good, refreshed, and eager to get this “new way of doing things underway”.
She has such an approachable, friendly and professional manner, and I am very much looking forward to working alongside her over the next 2 years that she has been contracted to our facility for.
Thank you Gillian for what you did for us yesterday. You were amazing!!
Helen Hills – Oakwoods Lifecare (2012) Ltd – Nelson