As facility managers we know all too well the time consuming task of writing implementing and updating policy / procedure manuals.

Back in 2013 with the opening of Park Lane looming and my “to do list” growing by the day, I remembered hearing about a lady called “Gillian Robinson” who could provide facility specific policy / procedure manuals and also support us in obtaining Ministry of Health certification.

Following my first meeting with Gillian I was very impressed by her positive and professional manner. During our meeting it soon became evident Gillian is extremely knowledgeable and passionate about the Aged Care Sector and achieving quality outcomes.

I left that meeting feeling refreshed and invigorated – ready to attack my “to do list”.

Gillian not only provided facility specific and user friendly policy / procedure manuals, she also supported us during the implementation period ensuring we met Ministry of Health audit requirements.

Gillian is truly a “book of knowledge” and most importantly she is approachable and always willing to share her knowledge. For Gillian there is never a silly question.

Having Gillian’s expertise on board has been a great asset not only at management level but also for our clinical care team.

If you are looking for a healthcare consultant who is professional, supportive, knowledgeable and accessible I would highly recommend Gillian Robinson of Healthcare Compliance Solutions Ltd.


Jenny Dempsey – Owner / Manager

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