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Testimonial
Why use Hercules Health for your policies and procedures?
Our previous ow
ners bought templated policies in 2003 and when I joined as the RN, the printed policies were 10 years old, while the digital copies were more recent. Most of the time, it felt like we were running the facility on multiple versions of every policy. And even when we overhauled the whole policy suite in 2017, managing them took a lot of time, money, and effort. We learned that the hard way when COVID policies kept on changing and coming from multiple agencies in 2020.
Since coming on board with Hercules Health, we were able to remove 1 FTE of RN hours because that’s how much time it took keeping up and writing policies ourselves. Based on RN wages today, that’s savings of approximately $100K
We will forever sing praises of how Hercules continues to be a huge part of our success, both as an organisation and personally, for Elaine, Yana and me, as owners.
Running and owning an aged care facility (and even winning awards) have been far less stressful, thanks to having a one-stop-shop like Hercules Health.
Andrea De Leon
Co-owner
Queen Rose Retirement Home (Dunedin)
As the Interim Clinical Manager at Glenwood Home- a small, standalone facility in rural South Canterbury, I have been assisting the team to transition from one software application to HCSL.
I have used multiple different patient management systems during my many years in Aged Residential Care, some good, some not so good and I have been very impressed with HCSL:
- The transition to HCSL was extremely smooth- the video guides were extremely helpful in providing the ‘how to’ information.
- The support team at HCSL have been quick to answer questions and support us through this change
- We have all found the system to be simple and easy to use, it intuitively guides you through each stage of documentation.
- The viewing screens are clear, easy to read, not too busy and simple to move from one screen to another.
- Integration with Medi-Map and interRAI are a huge bonus- and extremely helpful in streamlining documentation.
- The Wound Management system is clear and easy to follow. All staff have found that creating an adverse event or infection event is straightforward.
- The Quality & Auditing component for me as a Clinical Manager is fantastic!
- The policies and procedures & Human Resources sections are also fantastic!
- As a standalone facility it is reassuring to us that the system complies fully with the Ngā Paerewa Health and Disability Services Standard
Having worked in both standalone facilities and for Corporates in both NZ and Australia, and worked with many different systems, I can honestly recommend HCSL as a system that works extremely well in the Residential Aged Care Setting in NZ- thank you !
Kind regards
Kim Harris
Interim Clinical Manager
Glenwood Home, Timaru
“HCSL has been incredibly easy to navigate since we went live on the system on the 1st of October. Our team have people with varying levels of technology literacy and the ease of this system has meant that staff are more confident to use technology and see how it can help to improve time management by not having to double or triple up on written documentation.”
Manager
Alexander House Rest Home
Receiving emails from our clients who have made the transition from paper-based to digital give us a lot of satisfaction. One provider who had been under DHB monitoring after an audit that didn’t achieve as well as they could have said they saved $100,000 after implementing the HCSL programme. They had been spending a lot of time researching, writing and submitting corrective actions to audit findings for quite some time. This doesn’t happen anymore. They have no findings!
Comments which reflect how very easy they found the process of transition reinforce our concept of where possible we opt for one click instead of two in our design processes. Some client had used other digital packages in the past which they described as cumbersome and clumsy. Those packages didn’t integrate with other packages so to find all the information needed, staff had to use multiple sources of information. This made some reluctant to try something new. Arriving on site at a client one day Gillian was taken to meet two care staff. Both were very excited to tell her how due to them both having dyslexia, neither had been able to write their own notes before. Now with the simplicity combined with spell-check in the digital progress notes, they were able to write their own notes.
The co-design of solutions with our clients maintains the philosophy of simplicity being as easy to use as a basic mobile phone or Facebook.
Early on we identified inequity between the resources available to corporate owned multi-site providers and independently or small group owned aged care services. This inequity, in conjunction with shortages of staff led us to work alongside aged care, retirement village and community services to design a one-stop-shop programme and in 2015 HCSL aged care software went LIVE. It has continued to be developed since then to a fully cloud based solution.
Clients said they’d like everything in one place. Despite there being other options we were continually pressured to create a NZ specific product that supports not only benchmarking, quality and risk but also all aspects of providing care while incorporating compliance throughout each aspect of the programme.
The integration with Medi-map medication administration systems will further streamline access to resident care information for remote assessment and treatment planning. More integrations are underway currently to support as seamless flow of resident information regardless of where those needing information to provide care are situated. Clinical records are now accessible and able to be updated from anywhere with an internet / wi-fi connection.
Having been appointed as the step-in temporary manager at Rosewood Resthome and Hospital during the COVID-19 outbreak, Gillian Robinson was able to implement HCSL cloud-based software for telehealth support. This programme was literally set up overnight and being used by staff with no training as there simply wasn’t time. The great test for the system was to note the staff were able to successfully use the digital online care-planning and progress notes without any training other than to be supplied their login. The uploading of a photograph of a wound for the doctor to review remotely was able to done easily after watching the 5 minute instructional video on ‘how to’.
Community, Disability services and mental health residential services along with retirement villages throughout NZ are now enjoying efficient cloud based records. To find out how you can use this ready to use, NZ specific programme contact us.
I must say I love HCSL Version 2 software from an Admin perspective – It’s really simple to navigate through and I have added our Accountant as a user as well as she accesses Resident NOK information for sending accounts to etc.
It has also meant we have been able to delete a lot of Excel Spreadsheets we had in place for some of the information that is already gathered for us by your software automatically and all in one place!
Thanks
Naomi Nailor
Village Manager – Springlands Lifestyle Village (Blenheim)
November 2020