Receiving emails from our clients who have made the transition from paper-based to digital give us a lot of satisfaction. One provider who had been under DHB monitoring after an audit that didn’t achieve as well as they could have said they saved $100,000 after implementing the HCSL programme. They had been spending a lot of time researching, writing and submitting corrective actions to audit findings for quite some time. This doesn’t happen anymore. They have no findings!
Comments which reflect how very easy they found the process of transition reinforce our concept of where possible we opt for one click instead of two in our design processes. Some client had used other digital packages in the past which they described as cumbersome and clumsy. Those packages didn’t integrate with other packages so to find all the information needed, staff had to use multiple sources of information. This made some reluctant to try something new. Arriving on site at a client one day Gillian was taken to meet two care staff. Both were very excited to tell her how due to them both having dyslexia, neither had been able to write their own notes before. Now with the simplicity combined with spell-check in the digital progress notes, they were able to write their own notes.
The co-design of solutions with our clients maintains the philosophy of simplicity being as easy to use as a basic mobile phone or Facebook.
Early on we identified inequity between the resources available to corporate owned multi-site providers and independently or small group owned aged care services. This inequity, in conjunction with shortages of staff led us to work alongside aged care, retirement village and community services to design a one-stop-shop programme and in 2015 HCSL aged care software went LIVE. It has continued to be developed since then to a fully cloud based solution.
Clients said they’d like everything in one place. Despite there being other options we were continually pressured to create a NZ specific product that supports not only benchmarking, quality and risk but also all aspects of providing care while incorporating compliance throughout each aspect of the programme.
The integration with Medi-map medication administration systems will further streamline access to resident care information for remote assessment and treatment planning. More integrations are underway currently to support as seamless flow of resident information regardless of where those needing information to provide care are situated. Clinical records are now accessible and able to be updated from anywhere with an internet / wi-fi connection.
Having been appointed as the step-in temporary manager at Rosewood Resthome and Hospital during the COVID-19 outbreak, Gillian Robinson was able to implement HCSL cloud-based software for telehealth support. This programme was literally set up overnight and being used by staff with no training as there simply wasn’t time. The great test for the system was to note the staff were able to successfully use the digital online care-planning and progress notes without any training other than to be supplied their login. The uploading of a photograph of a wound for the doctor to review remotely was able to done easily after watching the 5 minute instructional video on ‘how to’.
Community, Disability services and mental health residential services along with retirement villages throughout NZ are now enjoying efficient cloud based records. To find out how you can use this ready to use, NZ specific programme contact us.
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I must say I love HCSL Version 2 software from an Admin perspective – It’s really simple to navigate through and I have added our Accountant as a user as well as she accesses Resident NOK information for sending accounts to etc.
It has also meant we have been able to delete a lot of Excel Spreadsheets we had in place for some of the information that is already gathered for us by your software automatically and all in one place!
Thanks
Naomi Nailor
Village Manager – Springlands Lifestyle Village (Blenheim)
November 2020
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We are very pleased to have recently been granted 4 year MOH Certification! No corrective actions and three Continuous Improvements.
This follows on from a fully attained Partial Provisional Audit that was required prior to opening our two new wings earlier this year with no corrective actions.
Make no mistake! HCSL policies, software and support have played a major part in these accomplishments. The HCSL software we use means we have easy access to information in real time.
I started working with Gillian of HCSL shortly after I took on the role of Facility Nurse Manager at Bethsaida Retirement Village six years ago. The facility was not using Healthcare Compliance Solutions policies at the time and perhaps this was reflected in the previous audit results.
Gillian is always responsive to emails and phone calls which is critical when timely advice is required.
The HCSL regular newsletters are interesting with relevant and up to date information on issues affecting aged care.
Gillian is a lovely person to deal with. She is thoughtful, professional, pragmatic and I have always found her to be keen to help, with practical advice on any issues that might arise in the management of a retirement facility.
I thoroughly recommend HCSL to all aged care facilities.
Tracy Holdaway RN BN
Facility Nurse Manager
Bethsaida Retirement Village
August 2019
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