|We asked a random group of clients for their responses in relation to using HCSL Aged Care Cloud based software.
What do you like best about the HCSL software and your current use of it? Below is their responses:
I was first introduced to Gillian Robinson of Healthcare Compliance Solutions Ltd (HCSL) in 2016 when I took up the Facility Manager position at Terrace View Retirement Village.
The facility had HCSL in place but were not fully utilising Healthcare Compliance Solutions policies. The first thing to do was to get Terrace View fully operational under Healthcare Compliance Solutions. Gillian was very supportive during this change providing education to myself, Clinical care manager and our team.
HCSL aged care software is easy to find your way around. Our Nurses have reported that care planning in HCSL is saving them time. Everything is in a logical order.
Features that make my role easier are the ability to track trends in adverse events and infection control. To be able to bench-mark our data within the industry to see how we are trending against our peers.
Terrace View is very excited to be moving to HCSL aged care software version 2 so we can become fully electronic. To be able to search a file or document from the computer saves all the team time.
Gillian’s knowledge of the aged care industry and how the sector works is reflected in the software she has developed and is designed to increase nursing team efficiency in a very time restricted environment.
18th February 2020
I would like to let you know that I received the copy of your book “ EXCELLENCE IN RESIDENTIAL CARE “ you supplied.
I think it’s a book that every Nurse in aged care should read because it is about everything and indeed a guide to nurses in aged care nursing. Thank you very much .
Dorothy Chilwalo. RN
We are very pleased to have recently been granted 4 year MOH Certification! No corrective actions and three Continuous Improvements.
This follows on from a fully attained Partial Provisional Audit that was required prior to opening our two new wings earlier this year with no corrective actions.
Make no mistake! HCSL policies, software and support have played a major part in these accomplishments. The HCSL software we use means we have easy access to information in real time.
I started working with Gillian of HCSL shortly after I took on the role of Facility Nurse Manager at Bethsaida Retirement Village six years ago. The facility was not using Healthcare Compliance Solutions policies at the time and perhaps this was reflected in the previous audit results.
Gillian is always responsive to emails and phone calls which is critical when timely advice is required.
The HCSL regular newsletters are interesting with relevant and up to date information on issues affecting aged care.
Gillian is a lovely person to deal with. She is thoughtful, professional, pragmatic and I have always found her to be keen to help, with practical advice on any issues that might arise in the management of a retirement facility.
I thoroughly recommend HCSL to all aged care facilities.
Tracy Holdaway RN BN
Facility Nurse Manager
Bethsaida Retirement Village
Just passed our two day audit – NO NON COMPLIANCES; NO PARTIAL COMPLIANCES !!!!!!!!!!!!!!!! – thank you so much for your efforts.
The auditor praised your system – said it was a really good system – met all the requirements of the standards, is written in plain language, all the documentation relating to my job ie quality, risk management is outstanding and more than meets the standards and is very well used in the context it should be – thanks!
Ascot House – Tainui Village
Testimonial – Chatswood Resthome and Hospital owner (and Clinical Advisor for NZ Aged Care Association)
I am very happy to endorse your system as the information is invaluable for CNMs to analyse the data/information and make informed decisions on best practice and innovation to decrease hazards, improve outcomes, and mitigating factors for resident welfare. I’m pleased you are delving into the data to the level you are, as it’s time saving for sites in many respects, and so easy to dice and slice the information to get the trends.
CNM’s used to spend hours just writing up the collective information before the analysis, so this system is hugely time saving.
Chatswood Resthome and Hospital
(Clinical Advisor for NZ Aged Care Association)
Great news, we did very well with the audit.
The Lead Auditor tells us she cannot see we have any corrective actions to complete!
Also she acknowledged a CI from one of the Quality Improvements I completed. She was very impressed with the Quality and risk management systems via your Policies and procedures and says we are using your systems to the max.
Well, where would we be without your Policy and Procedures, they are great to work with – thank you.
Rose Kennedy (Dixon House – Greymouth)
Upon reading one policy everything fell neatly into place. I found her documentation to be outstanding. It is very reassuring to know that every policy and procedure is the most up to date and designed to meet audit requirements. All her forms are easily accessible and very user friendly. We can instantly benchmark against others. At the click of a button we can analyse falls, infections and adverse events. Creating graphs and other information for Board reports takes minutes rather than hours.
Having come from a background of many years in QA, HSE and Electronic Document Management in the Oil and Gas Industry, when I entered the aged care sector, it was a huge “eye opener”. After sitting through several handovers and meetings and listening to discussions on medications etc I felt as if I was listening to a foreign language. Oh my goodness I thought and then Gillian’s documentation arrived together with a visit from her shortly after.
Gillian’s enthusiasm and commitment for both the aged care sector and her documentation is contagious. I feel I can now discuss, with the knowledge I have acquired in a few short months, aspects of aged care I never knew existed. Gillian is only a phone call or email away and all queries are always answered promptly, no matter how minor.
Thank you very much Gillian.
Lois Lash – Quality Assurance
Tainui Village – October 2017
As noted previously, I have sold my business. Thanks so much for your fabulous support and encouragement and especially the ‘find me’ conversations we had; so without much ado, I will say ‘cherrio’ and depart quietly.
I wish you the very best going forward with all your ventures and I am sure you have something new on the go as you never seem to sit still….
Owner – Shoal Bay Villa (Northcote, Auckland)
Topics included: Quality & Risk Management, Clinical Leadership, Clinical Documentation, EPoA, ARRC, Communication and Difficult Conversations
The topics you presented were most relevant to our Registered Nurse role within the aged care sector, and between us both provided new learning opportunities, as well as refreshing the current knowledge we already held.
You addressed each session in a professional and engaging manner that held our attention, complemented by comprehensive written material as well as PowerPoint presentations, along with plenty of opportunity for questions and comments from the floor.
Gillian you are one of very few speakers that is able to hold my attention for more than one session let alone a whole study day, a perfect balance between speech and conversational styles!
We were also most impressed by the quality of the complementary gift bag that was given to each attendee containing not only goodies to help us through the day, but with something to take back to the workplace, I acknowledge both Cubro and Ebos for their support with this.
The venue was great with easy access and good parking, and it was clean and refreshing providing plenty of comfort and personal space for those attending. I will be recommending my associates to make a note in their diary for next time. Thank you Gillian
Bloomfield Court Retirement Home – Canterbury