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Business Coaching and Mentoring

Coaching (sometimes referred to as Mentoring) is a process which supports you making gains beyond that which you thought possible! As a Business man or Business woman you inject your own energy and personality into your business. Is your business lacking energy and productivity or growth? Is that a reflection of you?

People tend to avoid having a close look at themselves and then wonder why their success isn’t as great as they see being achieved by others. Coaching and Mentoring are an opportunity for you to be a leader in your field of expertise; not a follower!

Coaching provides the opportunity for you to have a confidential working relationship with an experienced coach to eliminate limiting factors and enhance your skills, focus, knowledge and competence.

  • Gain satisfaction in your life, work role, health and fitness, finances, leisure activities and overall enjoyment of life!
  • Gain in confidence and self-esteem!
  • Enjoy a ‘bigger’ more enriched life!
  • Ensure the work role you perform is matched with your personality!
  • Gain clarity on what you want from your business?
  • Achieve things you wish you could achieve but thought weren’t possible?
  • Are you ready to change?

All these aspects of life CAN CHANGE! You deserve MORE!

Through participating in Coaching you can make gains you never thought possible. For me there is nothing more satisfying than seeing you have “light-bulb moments” which propel your life forward. Coaching is not the same as Counselling and does not dwell on the past. You can not change past events, however through Coaching you can dramatically alter your future direction and focus by changing patterns to make better choices and gain improved results in your future.

The relationship between Client and Coach puts you in charge and is based on trust, is non-judgmental and is a confidential partnership designed to achieve the gains you desire. Sessions are one-to-one however you may also like to attend some of our workshops which include:

  • Goal setting
  • Motivation
  • Communication skills
  • Stress management
  • Gaining balance in life
  • Self-esteem and confidence building
  • Successful relationships ( range of topics in this category)

As a Registered Nurse, experienced Business Manager and Certified Coach, Gillian looks forward to receiving a message from you to say you’re ready to take your life to the next level.

Don’t waste any more time – make contact with us today to start investing in your future.

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Clinical Supervision

Clinical Supervision follows a similar path to professional coaching and mentoring however is focused on clinical nursing practice. Clinical Supervision provides one-on-one support for Registered and Enrolled Nurses to improve their skills and knowledge through reflective processes.

Clinical Supervision is a confidential service which follows a similar path to professional coaching and mentoring, however it is focused on reflective nursing practice. Clinical Supervision provides one-on-one support for Registered and Enrolled Nurses working in the Residential Care setting to improve your skills and knowledge through reflective processes.

Clinical supervision generally takes place in a neutral environment so that you have privacy which allows you to discuss freely the issues affecting you in your nursing role. We utilise an eclectic approach to coaching, incorporating a number of coaching models to assist you in achieving optimum outcomes.

Working in residential care especially when there is only one Registered Nurse working at a facility, can be very isolating. Clinical Supervision is a great opportunity to ensure Nurses are on track with their nursing practice and keeping up with best practice in residential aged care. This is also a great opportunity to access expertise that provides peer support and prompts reflective practice.

Contact us now for more information.

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Tracey Dimmock-Rump – Owner / Manager

Amberley Resthome and Retirement Studios

“I was referred to Gillian Robinson (HSCL) through a colleague as I knew I needed expertise help when starting out in the aged care industry. Little did I know I would get the best!
Working alongside someone as passionate as Gillian is a privilege which reflects the level of commitment she makes to you as a client. From the phone calls and emails, to the training sessions, to the continuous improvement guidance and depth of knowledge that is implemented in our system. I can’t thank Gillian enough for her support and have no hesitation in recommending her services to anybody in the healthcare sector.

She knows this industry inside and out and has played a pivotal role in our success as an organisation”.

 

Tracey Dimmock-Rump – Owner / Manager

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Jenny Dempsey – Owner / Manager

PARK LANE RETIREMENT VILLAGE

As facility managers we know all too well the time consuming task of writing implementing and updating policy / procedure manuals.

Back in 2013 with the opening of Park Lane looming and my “to do list” growing by the day, I remembered hearing about a lady called “Gillian Robinson” who could provide facility specific policy / procedure manuals and also support us in obtaining Ministry of Health certification.

Following my first meeting with Gillian I was very impressed by her positive and professional manner. During our meeting it soon became evident Gillian is extremely knowledgeable and passionate about the Aged Care Sector and achieving quality outcomes.

I left that meeting feeling refreshed and invigorated – ready to attack my “to do list”.

Gillian not only provided facility specific and user friendly policy / procedure manuals, she also supported us during the implementation period ensuring we met Ministry of Health audit requirements.

Gillian is truly a “book of knowledge” and most importantly she is approachable and always willing to share her knowledge. For Gillian there is never a silly question.

Having Gillian’s expertise on board has been a great asset not only at management level but also for our clinical care team.

If you are looking for a healthcare consultant who is professional, supportive, knowledgeable and accessible I would highly recommend Gillian Robinson of Healthcare Compliance Solutions Ltd.

 

Jenny Dempsey – Owner / Manager

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Electronic records and computer use in residential care facilities

I remember years and years ago hearing about the coming of the paperless society!  Do you recall that?  Have we achieved it?  If anything, we’re surrounded by more and more paperwork.  I receive enquiries on a regular basis from disgruntled nurses that are bogged down in paperwork and wanting to know if there is a simpler way to do things that will allow them time to get back to hands-on nursing; spending time with their residents.

I’m more than happy to help you with freeing up your time and still achieve all the necessities of documenting service provision.  One way to do this is using smart computer software.  I realise that up until recently our industry has not been ready for this however with the surge in uses of Facebook and other social networking sites, computers are not as intimidating as they once were!

I’m committed to getting your nurses back on the floor while working on the basis of continuous improvement and providing excellence in care based on evidence based practice.  In order to help me develop the tools you need I’d appreciate you taking a few minutes to complete this quick and simple survey.

Thank you for your time and look forward to getting a solution that will allow you to get out of the office and back to your residents!

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Introduction to Health and Disability Services Standards 2008

The Health and Disability Services Standards 2008 come into effect on 1 June 2009. They replace the Health and Disability Standards 2001.

These are largely revised Standards rather than new Standards and are focused on outcomes for consumers.

In the main, changes involve updates or amendments designed to reduce duplication in the Standards and provide greater clarity and consistency. Therefore providers who are compliant with the current Standards can anticipate they will have few issues becoming compliant with the revised Standards.

The revised sector-agreed Standards are the result of three years extensive collaboration with many groups including consumers, providers, government and non-government agencies and the Ministry of Health.

They have been structured in a new way that will make it easier to review and update parts of them in the future, in order to keep pace with new trends and developments.
·
For more information view http://www.moh.govt.nz/certification

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Your most valuable asset

You choose them but what are your choices based on?· Yes, we’re talking about your staff!· Maybe one of your key staff members has just resigned so your instant reaction once you’ve accepted the fact they’re leaving, may be to advertise and get their position re-filled.· Wait just a minute though!· Is that position in it’s previous form the best option for ensuring the smooth running of that shift and achieving the best for the residents and the operational needs of the facility?

This may be just the opportunity to restructure some roles and look at the positions held within the organisation while clarifying whether the current structure is the best option.· Who have you consulted in making this decision?· Have your staff been complaining about anything lately or making suggestions for change?· Are you listening to their suggestions?·

Your staff truly are your best asset as they work the roles and know all the hold ups and loss of efficiency that is currently occurring on their shifts.· They will also have ideas on how things can be improved if you give them the time to value their suggestions and test their ideas.· People are unlikely to offer that information which is valuable to you unless you provide the opportunity and an atmosphere that welcomes input from everyone involved in the organisation.

In working with clients conducting employee surveys, one of the most frequently noted opportunities for improvement from responses is in the area of valuing staff.  How are you doing on that score? Is staff contribution recognised in a way that is meaningful to the individual staff members taking into consideration that all staff may have different things that motivate them?

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Testimonial – Shoshannim Care of the Elderly – Canterbury

After well over 20 years, I’m retiring and moving on to new ventures.  I just wanted to say a huge thank you for being there when I needed you and being a close colleague and work support. Your systems kept us on track meaning audit was always so much less stressful than it used to be. It does mean a lot to me to know you’re there at the end of the phone.

Thank you

your friend

Trudy Doreen Stevens (Owner – Shoshannim Care of the Elderly (Ohoka, Canterbury)

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Helen Hills

Oakwoods Lifecare

Gillian was the facilitator at a meeting I attended yesterday on policies and procedures, at an aged care facility where I am employed, and has recently changed ownership.

She was such an excellent presenter and held our attention for the entire time. The material she spoke about was all very relevant to us all, and she made it so easy to understand, not only, what it all meant, but the reasons why it was being done. She spoke on our level, which made me feel very comfortable in her presence. Not everyone accepts change easily, but the more she spoke, the more she made us really feel that we were all a team, working together, and all “on the same page”. I have been to many many courses, lectures, meetings etc of this type over the years, with many different companies and this is the first time that I have come away feeling so good, refreshed, and eager to get this “new way of doing things underway”.

She has such an approachable, friendly and professional manner, and I am very much looking forward to working alongside her over the next 2 years that she has been contracted to our facility for.

Thank you Gillian for what you did for us yesterday. You were amazing!!

Helen Hills – Oakwoods Lifecare (2012) Ltd – Nelson

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Allen Bryant – Lifecare

Westland Residential Care Facility

Gillian came on site in June 2002 in a Temporary Manager role to support the owner of the facility with change that was needed. She was able to install facility specific policy and procedures manuals to meet Ministry of Health audit requirements. When Certification was required her support ensured we were the first facility to be Certified against the newly legislated Standards on the West Coast. I took over as Facility Manager in 2005 and have been grateful to have had Gillian continuing to upgrade the policies on an annual basis ever since.

She’s also provided training as we’ve required it and is a very good presenter. She always attracts high attendance as Gillian has a high level of knowledge in Aged Care. It’s reassuring to know that she’s there when I need her and can contact her at any time with any query. I would recommend their services relating to education or improving audit outcomes including addressing those difficult issues that come up from time to time.

Allen Bryant – Lifecare – Hokitika

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